Terms And Conditions
Terms And Conditions
These Terms and Conditions (“Terms”) govern your use of our website [aj-label.com] and any purchases or services provided by AJ-Label.
By accessing or using our website, placing an order, or engaging with our brand in any way, you agree to comply with and be bound by these Terms.
Company Overview
AJ-Label was founded in January 2019, with a mission to connect individuals across the globe to authentic African Fashion, from selling diverse fabrics to designing elegant, handcrafted outfits and accessories, AJ-Label has grown into one of the largest online African Fashion Brands.
Use Of Website
- You must be at least 16 years old to use this site.
- You agree to provide accurate and up-to-date information when registering or placing an order.
- You may not use our website for any illegal or unauthorized purpose.
Product Information & Descriptions
We strive to provide accurate details about all our products, including:
- Fabric names, types, and origins
- Outfit categories (wedding, corporate, casual, etc.)
- Accessories (bags, shoes, jewelry, etc.)
However, colors may slightly vary due to monitor display differences. If you are unsure about a product’s description, please contact support before ordering.
Pricing & Payment
- Prices are listed in USD and include applicable shipping for dresses and outfits.
- All non-dress items (like fabrics, accessories, shoes, etc.) are subject to a flat shipping fee of $100–$150, based on weight and location.
- Prices may change without prior notice but will never affect confirmed orders.
Payment must be made at checkout using secure methods (e.g., Card, Direct To Bank).
Shipping Policy
Refer to our Shipping & Store Policy for full details, including:
- Free shipping details (factored into outfit prices)
- Delivery timelines (local & international)
- Customs fees and delivery partners
- Tracking & insurance
Return & Exchange Policy
AJ-Label accepts limited returns and exchanges, subject to:
- Products being unused, unwashed, and in original condition
- Notification within 48 hours of delivery for issues
- Custom or tailored items not being eligible for return unless defective
For full details, visit our Return Policy.
Custom Orders & Measurements
Custom outfits (e.g., wedding gowns, Aso Ebi, Agbada) require:
- Accurate body measurements via our scheduled video call
- Style selection and specifications
- Full prepayment before production
AJ-Label is not responsible for fit issues resulting from incorrect measurements provided by the customer, only in rare situations where our scheduled video call doesn’t hold, and a customer is asked to send their measurement.
Limitation Of Liability
AJ-Label is not liable for:
- Delays caused by shipping carriers or customs
- Misuse or improper care of products post-delivery
- Allergies or sensitivities related to materials used (please consult before ordering if necessary)
Our total liability is limited to the purchase price of the product in question.
Force Majeure
AJ-Label is not responsible for delays or failure to perform caused by circumstances beyond our control, including but not limited to:
- Natural disasters
- War or civil unrest
- Internet or payment gateway outages
- Pandemics or health emergencies
Termination
We reserve the right to suspend or terminate any account or order:
- Suspected of fraud or misuse
- Violating our policies or terms
- Using stolen payment methods
- Termination will not waive any due payments or legal rights.
Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved by competent courts within Nigeria.
Changes To Terms
AJ-Label may update these Terms occasionally. When we do, we will:
- Update the “Effective Date”
- Notify you via email or on-site notification if substantial changes occur
Contact Information
If you have any questions regarding these Terms:
Email: [email protected]
Phone/WhatsApp: +234 808 175 8837
Website: www.aj-label.com
Business Hours: Mon–Fri, 9am–5pm WAT
Thank you for shopping with us. Your satisfaction, safety, and style are always at the heart of what we do.