Shipping & Store Policy
Shipping & Store Policy
At AJ-Label, we are committed to delivering premium African Fashion and accessories to your doorstep with ease, safety, and reliability. Please read through our Shipping & Store Policy to understand how we handle deliveries, processing times, and more.
Shipping Policy
- Delivery Locations: AJ-Label ships worldwide, bringing authentic African Fashion to your location no matter where you are across the globe.
- Free Shipping On Dresses & Outfits: All African dresses and outfits ordered from AJ-Label come with free shipping. However, just a bare minimal fraction of this free shipping fee is factored into the final product price and the larger fraction is covered by AJ-Label, ensuring that you enjoy an all inclusive price without additional calculations or hidden surprises at checkout.
Example: If a dress is listed at $120, that includes the cost of designing, tailoring, AND a bare minimal fraction of delivering the item to your doorstep, while the larger fraction of the shipping is actually paid for by AJ-Label.
- Shipping Fees For All Other Items: For non-dress items such as;
- Fabrics & Textiles
- Fashion Accessories
- Shoes, Bags, Jewelry, Headwear (Gele, Turbans, etc.)
We apply a flat shipping fee of: $100 – $150, depending on item weight, size, and destination country, shipping cost is calculated and displayed at checkout before payment is confirmed.
Processing & Delivery Timeframes
- Order Processing Time: All dresses and outfits take 7 – 21 business days.
- Custom Or Bespoke With Alterations: 7 – 14 business days, depending on design complexity
Orders are processed Monday to Friday (excluding public holidays).
Delivery Time
Domestic Deliveries: (Nigeria): 2 – 5 business days
International Deliveries: 5 – 10 business days (depending on destination)
Please note that shipping timeframes may vary due to custom clearance, local courier delays, or public holidays.
Shipping Confirmation & Tracking
Once your order is dispatched, you’ll receive a Shipping Confirmation Email with your tracking number. You can track your order status via our shipping partner’s portal.
Customs, Duties & Taxes (International Orders)
Customers are responsible for any applicable customs duties, VAT, or import taxes in their respective countries. AJ-Label does not control these charges and cannot predict what they may be. If applicable, customs may delay delivery times.
Lost, Delayed, Or Damaged Packages
We work with reliable courier partners, such as DHL and UPS but in rare cases if your package is lost or severely delayed, please contact [email protected] with your tracking number. For damaged items, report within 48 hours of delivery with photos/videos and order details, we will investigate and resolve the issue with a replacement or store credit.
Store Policy
For Product Availability, all products listed are subject to availability. If an item becomes unavailable after your order is placed, we will notify you immediately with alternative options or a full refund.
For Custom Orders, all custom made outfits (wedding gowns, Aso Ebi, etc.) require full pre-payment. Ensure accurate body measurements and special instructions are sent at the time of order.
For Return/Exchange Eligibility, please refer to our detailed Return Policy for full guidelines.
Customer Support
Have questions? Need help with your order?
Email: [email protected]
Phone/WhatsApp: +234 808 175 8837
Work Hours: Mon–Fri, 9am–5pm WAT
Thank you for shopping with AJ-Label.
We appreciate your trust in our brand and your love for African fashion. Every purchase supports the growth of African designers and the promotion of our cultural heritage.
Wear Africa With Confidence. Wear AJ-Label.