Privacy Policy
Privacy Policy
At AJ-Label, your privacy is not just a priority, it’s a commitment. We respect and protect the personal data you entrust to us when you shop African fashion, fabrics, and accessories through our online platform. This Privacy Policy explains how we collect, use, share, and protect your information.
By visiting or using our website [www.aj-label.com], you agree to the practices described in this policy.
Information We Collect
When you visit our site, make a purchase, or engage with our content, we may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Shipping/billing address
- Payment details (processed via secure third-party gateways)
- Order history
- Measurement details (for custom outfits)
Non-Personal Information
- IP address
- Device/browser type
- Cookies and usage data (pages visited, time spent, etc.)
- Referral source or ad click behavior
How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders efficiently
- To provide customer service and respond to inquiries
- To customize your shopping experience
- To communicate about promotions, updates, and order confirmations
- To improve our website, product offerings, and customer experience
- To conduct internal analytics and research
- For legal and security purposes, such as fraud detection and data protection
Sharing Your Information
We never sell your personal information. However, we may share your data with trusted third parties to help operate our business:
- Shipping & logistics providers (e.g., DHL, FedEx, UPS)
- Payment gateways (e.g., PayPal, Stripe)
- Email marketing services (e.g., Mailchimp, Klaviyo)
- Analytics platforms (e.g., Google Analytics)
- In-house fashion designers (only when relevant to custom orders)
- All third-party services are bound by strict confidentiality and data processing agreements.
Cookies & Tracking Technologies
AJ-Label uses cookies and similar technologies to enhance user experience:
- Essential cookies for functionality (e.g., shopping cart, login)
- Performance cookies for site analytics
- Marketing cookies to show relevant ads and retargeting
- You can manage cookie preferences through your browser settings.
Your Rights
Depending on your location (EU, UK, California, etc.), you may have the right to:
- Access the personal data we hold about you
- Correct or update your personal data
- Request deletion of your data (“Right to be Forgotten”)
- Opt-out of marketing communications
- Withdraw consent where applicable
- Object to data processing in certain cases
To exercise any of these rights, email us at: [email protected]
Data Protection & Security
We take your data security seriously:
- Our website is SSL-encrypted for secure communication.
- We use PCI-compliant third-party payment processors.
- Access to customer data is restricted to authorized personnel only.
- Regular site security checks and data audits are performed.
Children’s Privacy
AJ-Label’s website and services are not intended for individuals under the age of 16. We do not knowingly collect or process data from minors. If we become aware of such activity, we will delete the data immediately.
Third-Party Links
Our site may contain links to third-party sites (e.g., social media platforms, fashion blogs). We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing any personal data.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the “Effective Date” and notify you of significant changes via email or our website.
Contact Us
If you have questions, concerns, or requests regarding your privacy or data:
Email: [email protected]
Phone: +234 808 175 8837
Website: aj-label.com
Customer Service Hours: Mon–Fri, 9am–5pm WAT
Thank You for Trusting AJ-Label, your privacy is as important to us as your satisfaction with our styles.
Wear Africa. Wear Trust. Wear AJ-Label.